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Conditions of Use

Terms & Conditions

Aussie Baby and the Aussie Baby logo are trademarks of Aussie Baby Products Pty Ltd. All other tradename/trademarks are the properties of their respective owners.

Due to changing market forces and other extenuating circumstances that affect product availability, and price stability we reserve the right to withdraw any product we advertise and change prices without notice.

Information contained throughout the web pages and in our database is believed to be accurate and reliable at the time of publishing. There may be misprints, human errors, and omissions. We reserve the right to make changes and corrections in prices, products, and specifications without notice.

Images displayed on this web site should be regarded as illustrative and informational purpose only.

Hyperlinks (URL) provided throughout our product pages can only be used as references only. If unsure, please contact our sales team.

Note: Goods ordered through our website take between 3 to 10 working days to be delivered. While most of the items are always in stock, out of stock goods may take up to 6 weeks to come into stock.

Warranty Policy

There are two types of warranty that we offer for purchases made:

1. Damage On Arrival (DOA) Warranty:

What is considered as a DOA warranty claim? - Example. When your item(s) arrive broken or appear to be not in good working order on initial usage. The following terms and conditions apply to DOA warranty claims:

  • The buyer must check their item(s) immediately and report any damages or faults to us within 24 hours of having received their item(s). We reserve the right to refuse any DOA claims that are made after this timeframe and may request the buyer to return goods at their own expense.
  • We will repair the item(s) or send a replacement and we will only provide a refund if a replacement is not available.

2. Manufacturer/Supplier Product Warranty:

What may be considered as a manufacturer/supplier product warranty claim? - Example. When your item(s) are received in good working order but prove to be faulty at a later date during usage within the warranty period specified on the listing.

The following terms and conditions apply to manufacturer/supplier warranty claims:

  • Please refer to the product description as the warranty period & terms differ from item to item.
    The buyer is required to directly contact the supplier or manufacturer as instructed by any warranty card
    enclosed or as instructed by Aussie Baby.
  • Warranty is not transferable beyond the original buyer. The original buyer of the item(s) must present all warranty claims.
  • All freight charges are to be paid by the buyer of an item(s) if the item(s) are required to be shipped back to Aussie Baby, supplier or manufacturer for repair, replacement or refund.
  • Your tax invoice is required to be presented as proof of purchase.
  • Warranty is valid within Australia only.

Returns Policy:

  • Returns must be approved and authorised by us prior to their return.
  • Return item(s) are to be accompanied by a note stating the description of damage/faults.
  • If your item is found to be working or not in the same condition that you have reported you will be required to pay for return postage costs and the item will be sent back at your expense.

Refunds Policy:

  • No refunds offered on item(s) that arrive Dead On Arrival (DOA) or damaged in transit unless we are unable to repair the item(s) or provide a replacement unit.
  • No refunds offered on items that prove faulty under warranty.
  • No refunds offered if you change your mind.
  • No refunds offered after the item has been used/consumed.
  • Original postage charges are non-refundable.

Please note that the above outlined Warranty Policy, Returns Policy and Refunds Policy are final and are not negotiable. We are obligated to all our customers to apply these policies fairly & consistently, without discrimination or prejudice. If you do not agree to any of the above policies please do not proceed to purchase on our site.

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